Accessibility

Norwich Arts Centre is committed to making the venue accessible to everyone so they can enjoy the whole programme. We always try to accommodate access needs to the best of our ability, within the constraints of our historic building whilst adhering to health and safety regulations. Do not hesitate to contact us prior to your visit so we can accommodate for your needs.

We have received a Bronze Award from Attitude Is Everything
Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.


Access Officer

Bradley Glasspoole
bradley@norwichartscentre.co.uk
01603 660352

NAC Accessibility Information Download

Venue Description

NAC has level access upon entry, with the door having a push pad entry system.

There are induction loops in the box office, can bar and an infrared loop in the main auditorium.

We have a low box office desk and bar.

The auditorium has a push pad entry system, a viewing platform and a ramp down to the main space. The bar is situated on the ground floor with level access through.

There are accessible toilets on the ground floor, close to both the auditorium and bar. There are grab rails and baby changing facilities.

Unfortunately our back garden is not accessible through the main building, with it having 4 large descending steps. If you would like to access our back garden during an event, please speak to a member of our team who can direct you round to the back garden, off NAC premises.

Euan’s guide – Access reviews

Bookable Access Facilities

We offer a free ticket for accompanying personal assistants – please contact the box office or Bradley to arrange. On some of our events there is concession price for access.

There is a designated viewing area, for standing events, behind the sound desk, for those who require a seat or are in a wheelchair. For seated events, we are able to reserve spaces for wheelchairs and seats next to them for their accompanying party. If you would like to arrange a reservation of a chair or wheelchair space, please contact Bradley or the box office to arrange.

Travel Guide

Unfortunately, NAC doesn’t have any parking however there is a small amount of on street parking outside the venue. Here’s a link to blue badge parking bays in Norwich – https://goo.gl/1saA6A

For taxi/drop offs, there is space right outside Norwich Arts Centre’s gate.

The closest bus stop to NAC is 0.4 miles away. (Charles Square, Dereham Road, Norwich, NR2 4HY)

Norwich bus station is 0.7 miles away. (Norwich Bus Station, Queens Rd, Norwich NR1 3GX)

Norwich train station is 0.9 miles away. (Station Approach, Norwich, NR1)

Arrival Guide

Opening hours:
General telephone and in person sales:
Monday – Friday 1pm-5pm
Saturdays – 10am-6pm
Sundays/ Bank Holidays – Closed

Events:
Doors usually open at 7.30pm for evening events but this can sometimes change so please contact us prior to your arrival to confirm. If you require early entrance due to access needs, please contact Bradley or the box office to arrange.

Upon arrival you will be greeted by our friendly front of house team. At the box office you will be required to present a physical ticket or a reference number and maybe some ID. If you have any questions, please do not hesitate to speak to a member of the front of house team, bar staff or security who will be able to answer your questions.

From the box office through to the bar and auditorium there is level access with the accessible toilet being situated between the two.

Toilets

The accessible toilet is on the ground floor, just 10m from the viewing area. The toilet has grab rails and also an alarm, in case you may need assistance. There are also baby-changing facilities in this toilet.

Customers with medical requirements

We welcome all customers who need to bring medical equipment, medicine, food or drink in to the venue to manage a medical condition. If you have any concerns, please contact us to discuss your needs. Whilst in the venue, if you have an emergency, please approach the front of house team or duty manager who will be able to assist you.

Assistance Dogs

We welcome all registered assistance dogs into the venue. Please contact us prior to your arrival at the venue so we can make arrangements for you, so you have enough space for you and your dog.

Strobe Lighting

Strobe lighting may be in use at some of our events. We will always put warning signs up on the doors to the auditorium. If you have any concerns, please do contact us to discuss.

LIVE ART CLUB relaxed space

Norwich Arts Centre warmly welcomes everyone to experience live art in a relaxed space.

Come and go as you please. Social media tweets and (no flash) photos encouraged. Engage or disengage.

Live art should be experienced with an open mind and a sense of humour. There’s no theatre etiquette and no judgement here.