How to Book

Tickets can be booked online through our website.

Please see What’s On for details of upcoming events and booking links.

If you have a question about an event or a ticketing enquiry, including booking a personal assistant ticket please email

You can also call us on 01603 660352, leave us a message and we will return your call.  We aim to return calls and e-mails within 24 hours Monday-Friday (closed bank holidays).

The venue opens at 7pm for our evening events.

We reserve the right to refuse entry to the venue.


We do not print physical tickets, instead you will receive a e-ticket by email – please show this to the box office on your phone or device when you arrive for the show.

If you’re unable to do this please make a note of the Order ID code in your confirmation email and quote this at the box office. You may also be asked for photo identification.

We like to think green here at NAC so please show us e-tickets on your phone rather than printing your e-mail.

Booking Admin Fees

Admin fees are charged on all payment types, cash, card and online.  This is to cover essential admin costs associated with running our Box Office – including bank charges, staffing, our ticketing system and building overheads.  They also enable us to keep our ticket prices as low as we can for you. Please not these fees are non-refundable.

£1.50 (per ticket) for face values up to £9.99
£2.00 (per ticket) for face values £10.00 – £14.99
£2.50 (per ticket) for face values £15.00 – £19.99
£3.00 (per ticket) for face values above £20.00 – £24.99
£3.50 (per ticket) for face values above £25.00 – £29.99

Continues in this pattern for £30 +

Outside events, such as festivals, on sale at NAC will be subject to different admin fees and you will be advised on this when purchasing tickets.


We do not give refunds unless a show is cancelled or rescheduled…

If an event is cancelled, you will be contacted by email and offered a refund to NAC credit, donation or refund to the original payment.

If an event is rescheduled, you will be contacted by email with the new date. Tickets will remain valid. If you can’t attend the new date please contact us for a refund to NAC credit, donation or refund.

Please note that booking fees are non-refundable. 

Re-selling tickets

If you can no longer attend a show or require tickets for a show that is sold out you can use one of these fan-to-fan marketplaces to buy and sell tickets –

SEE Ticket Marketplace (for tickets purchased from SEE)

Please do not purchase tickets on Facebook, as you risk receiving fraudulent tickets.

Concessions/Access tickets

Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, Go For Less card holders, those on Income Support, registered disabled and under 25’s. Proof of status must be shown when booking or collecting tickets.

People with access needs are entitled to one complimentary ticket for a personal assistant.

For more information please see Accessibility information.

Pay What You Can Afford (PWYCA)

Tickets for some of our shows are sold on a ‘pay what you can’ basis. We want everyone, regardless of income, to have the chance to experience some of the innovative new work we offer.

To book PWYCA tickets click on the BUY TICKETS button on the show page and choose from the list of payment options. Prices range from £4 to £12.


All information on this site is updated as regularly as possible.

If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office on 01603 660352 for up to date information on an event.
If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.

Norwich Arts Centre reserves the right to refuse admission.