Visiting Safely

We want everyone who comes to Norwich Arts Centre to have a great time at our venue and we take your safety very seriously.

There will always be a first-aider on site at all times who is trained to use our on-site defibrillator.

Harassment

We take a zero tolerance approach to behaviour that is violent, abusive, intimidating or humiliating and you are not welcome at the venue if you behave in this way.

If you have caused someone to feel uncomfortable as the result of ‘banter’, microaggressions or misplaced romantic or sexual advances then we will want to talk to you about your behaviour. You will not be welcome at the venue if we have to talk to you repeatedly.

To learn more about micoraggresions that disproportionately affect marginalised groups you can see a helpful toolkit HERE.

We would like to assure you that our team are trained and dedicated to ensuring our customers feel safe. Please talk to us about any concerns you have.

Norwich Arts Centre has a dedicated safe space away from all other visitors and protected by trained staff.

Harassment of staff

The safety and wellbeing our staff is very important to us. We are aware that staff in hospitality and service roles can be vulnerable to behaviour that is inappropriate or intimidating so in addition to the harassment policy above we ask that you follow a few rules when speaking with NAC staff…

Don’t touch our staff and always to give them their personal space. Do not make romantic or sexual advances towards our staff, don’t comment on the way they look or ask them where they live or plan to go after work. Our staff do not accept drinks as tips.

Thanks for your understanding.

Ask For Angela

If you ever feel like you’re not in a safe situation at our venue please speak to a member of our staff and ‘Ask for Angela’. The staff will know that you need some assistance getting out of your situation and they will help you out discreetly.

Please ‘Ask for Angela’ or request access to our safe space if you need it, for any reason.

Spiking

Due to the recent rise in spiking at venues in Norwich we want to reassure you that we have measures in place to keep our customers safe.

We have cup lids should you require them.

If you are worried about yourself or someone else please talk to a member of staff and they will deal with the situation quickly, calmly and professionally.

We will always replace any drinks you are concerned about. Your safety is our first priority.  We will immediately arrange medical or police assistance if required.

We value any feedback you have about your experience at NAC and anything you think we could be doing better. Please email our safeguarding manager Bradley Glasspoole – bradley@norwichartscentre.co.uk