Booking Information

BOX OFFICE (01603) 660352

NAC OPENING HOURS
General telephone and in person sales:
Monday – Friday 1pm – 5pm
Saturdays 10am – 6pm
Sundays / Bank Holidays – Closed (unless a performance has been booked)

The venue and box office open at 7pm for evening events.

ONLINE

Online bookings can be made through our website or at www.ueaticketbookings.co.uk.

For online bookings you won’t get a physical  ticket, instead you will receive a confirmation email with a booking reference number – please print your e-mail or quote the reference number on the doors at the event. The important bit will look something like this – $$0000594K.

For online bookings we charge  £1.20 per ticket.  Please see UEA website for their charges.
This is to cover fees charged by the companies that supply our online ticketing system.

TELEPHONE / IN PERSON

Book tickets over the phone through our box office on 01603 660352.

We charge a small booking fee of 40p per ticket on all card bookings. This is to cover fees charged by the banking facilities that supply our card machines, it also enables us to keep our ticket prices as low as we can for you.

Card bookings made by phone will be held for collection on production of the payment card. Tickets can be collected from the front desk between the above stated hours or on the night of the event.

Outside events, such as festivals, on sale at NAC will be subject to different booking fees and you will be advised on this when purchasing tickets.

Electron cards are not accepted over the phone.

CONCESSIONS

Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, Go For Less card holders, those on Income Support and registered disabled. Proof of status must be shown when booking or collecting tickets.

Wheelchair users and visually impaired customers are entitled to one complimentary ticket for an escort.

Children under 14 must be accompanied by an adult.

Children under 2 years may attend family events for free if no seat is required.

GROUP DISCOUNT

Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.

REFUNDS

Norwich Arts Centre regrets that it is unable to refund tickets unless the performance is postponed or cancelled.

For some sold-out events we are able to offer a reselling service. Please contact the box office on the day of the event.

SEATING / STANDING

All events listed in our brochure are standing unless indicated otherwise, and therefore no seating will be available in the auditorium.

Seated events operate on a first-come-first-served basis. When a seated event sells out standing tickets will be added at the same price.

Please book early and arrive early to avoid disappointment. Auditorium doors open 15 minutes prior to the advertised start time, however you are welcome to enjoy a pre-show drink  from 7pm in the Café Bar.

ACCESS

The auditorium, bar, gallery and darkroom are fully accessible.There are disabled toilet facilities with a baby changing unit.

The auditorium has an Induction Loop.

Please call the box office on 01603 660352  if you wish to discuss any other access requirements.

DISCLAIMERS

All information on this site is updated as regularly as possible.

If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office on 01603 660352 for up to date information on an event.

If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.

Norwich Arts Centre reserves the right to refuse admission.

Arts Council England Norwich City CouncilNorfolk County Council

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(01603) 660352 Norwich Arts Centre, St. Benedict's Street, Norwich, NR2 4PG. Charity No: 274803