BOX OFFICE (01603) 660352

NAC OPENING HOURS
General telephone and in person sales:
Monday – Friday 1pm – 5pm
Saturdays 10am – 6pm
Sundays / Bank Holidays – Closed (unless a performance has been booked)

The venue and box office open at 7.30pm for evening events.

TICKETS
 
We no longer print physical tickets, instead you will receive a e-ticket by email – please show this to the box office on your phone or device when you arrive for the show.
 
If you’re unable to do this please make a note of the Order ID code in your confirmation email and quote this at the box office. You may also be asked for photo identification.
 
We like to think green here at NAC so please show us e-tickets on your phone rather than printing your e-mail. Think before you ink.
 

BOOKING ADMIN FEES

Admin fees are charged on all payment types, cash, card and online.  This is to cover essential admin costs associated with running our Box Office – including bank charges, staffing, our ticketing system and building overheads.  They also enable us to keep our ticket prices as low as we can for you. Please not these fees are non-refundable.

  • £1.00 (per ticket) for face values up to £9.99
  • £1.50 (per ticket) for face values £10.00 – £14.99
  • £2.00 (per ticket) for face values £15.00 – £19.99
  • £2.50 (per ticket) for face values above £20.00

 
Outside events, such as festivals, on sale at NAC will be subject to different admin fees and you will be advised on this when purchasing tickets.
 

CONCESSIONS

Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, Go For Less card holders, those on Income Support, registered disabled and under 25’s. Proof of status must be shown when booking or collecting tickets.
Wheelchair users and visually impaired customers are entitled to one complimentary ticket for an escort.
Children under 14 must be accompanied by an adult.
Children under 3 years may attend family events for free if no seat is required.
 

GROUP DISCOUNT

Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.
 

REFUNDS

Norwich Arts Centre regrets that it is unable to refund tickets unless the performance is postponed or cancelled. Please note booking fees are non-refundable.
 

PAY WHAT YOU CAN AFFORD (PWYCA)

Tickets for some of our shows are sold on a ‘pay what you can’ basis. We want everyone, regardless of income, to have the chance to experience some of the innovative new work we offer.
To book PWYC tickets click on the BUY TICKETS button on the show page and choose from the list of payment options. Prices range from £4 to £12.
 

SEATING / STANDING
All events listed in our brochure are standing unless indicated otherwise, and therefore no seating will be available in the auditorium.
Seated events operate on a first-come-first-served basis. When a seated event sells out standing tickets will be added at the same price.
Please book early and arrive early to avoid disappointment. Auditorium doors open 15 minutes prior to the advertised start time, however you are welcome to enjoy a pre-show drink from 7pm/7.30pm in the Bar.
Please note that late seated customers will not be guaranteed a seat and they may be offered to standing customers.

 

ACCESSIBILITY

Norwich Arts Centre is committed to making the venue accessible to everyone so they can enjoy the whole programme. We always try to accommodate access needs to the best of our ability within the constraints of our historic building whilst adhering to health and safety regulations. Do not hesitate to give us a call on 01603 660352 prior to your visit so we can accommodate for your needs.
People with access needs are entitled to one complimentary ticket for a personal assistant.
 

ACCESSIBLE VENUE
NAC’s entrance has no steps, the door has a push pad entry system. The auditorium has ramps down to the main space, as well as a viewing platform behind the sound desk. The darkroom has a wheelchair lift and the bar is fully accessible. The auditorium has an Induction Loop.
 

TOILETS
There are accessible toilets on the ground floor, close to both the auditorium and bar. There are grab rails and baby changing facilities.
 
Euan’s guide – Access reviews

 

PARKING

Unfortunately, NAC doesn’t have any parking however there is on street parking outside the venue and blue badge on street parking opposite Harper & Rose Antiques (on St. Benedict Street). If these are full, there are 5 blue badge parking spaces at Barn Road car park (St Swithins Road, NR2 4SZ), which is less than 5 minute walk away. Click here to see blue badge parking bays in Norwich

TRAVEL

The closest bus stop to NAC is Charles Square, Dereham Road, Norwich, NR2 4HY, just a short 5 mins walk. Norwich Train station is an 18 minute walk away (1EF, Station Approach, Norwich NR1).

 

DISCLAIMERS

All information on this site is updated as regularly as possible.
If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office on 01603 660352 for up to date information on an event.
If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.
Norwich Arts Centre reserves the right to refuse admission.

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