COVID secure – visiting safely

We are excited to be open at full capacity and back doing what we love.

However, we are very mindful of our responsibility to keep our staff safe. We are also doing everything we can to to prevent our venue from having to close again in the future. For these reasons, we continue to have COVID-19 procedures in place…

At all times…

  • Please be nice, respect our staff and other event attendees.
  • Please stay at home if you have symptoms of illness or have been in contact in with someone who has COVID-19.
  • Card payments only please.

Before you arrive…

  • We encourage all customers, artists and staff to take a lateral flow before attending an event – this helps us to remain open with confidence.

Tests can be picked up for free from your local pharmacy or library.

On arrival…

  • Covid status spot checks will be in place at the venue from Tuesday 12 October 2021. Please have a NHS COVID Pass ready to show to our door staff.

You can get an NHS COVID Pass if you have;

– A negative NHS Rapid Lateral Flow Test (Within 24 hours)

– Proof of full vaccination (with the second dose at least 14 days prior) – we will accept vaccination cards

– Proof of natural immunity based upon a positive PCR test within 180 days

More details about about how to get your COVID Pass can found on the NHS website here – NHS Website

Please note that for some events we may also ask if you are happy to receive temperature checks at the door.

In the building…

  • Hand sanitiser is available for use
  • Face masks are for the protection of others, please consider wearing a face covering in crowded spaces.
  • Frequently touched objects and surfaces in our building are regularly and thoroughly cleaned.
  • All visitors and staff are reminded of the importance of thoroughly washing hands for 20 seconds and avoiding touching their faces.

Changes to our building…

  • Our building is a touch safe zone with Enviro-Safe ‘fogging’ every 28 days.
  • The toilets have been recently refurbished. The new layout allows for easier social distancing.
  • There are automated soap and sanitiser dispensers in the toilets. As well as no-touch taps and flushing mechanisms.
  • The ventilation system in our bar, performers area and toilets has been refurbished and improved in order to improve air circulation.

If a show is cancelled or rescheduled…

  • If an event is cancelled, you will be contacted by email and offered a refund to NAC credit, donation or the original payment.
  • If an event is rescheduled, you will be contacted by email with the new date. Tickets will remain valid. If you are unable to attend the new date please contact us for a refund to NAC credit, donation or the original payment.

If you are unable to attend…

  • If you or any of your party are unable to attend an event we are able to offer a refund to NAC credit. To arrange this, please contact us at least 24hrs before the event by calling 01603 660352 or emailing marketing@norwichartscentre.co.uk. Please note this must be requested during office hours Monday-Friday.

As the situation changes we will be reviewing and updating these procedures. Thank you for your understanding.